Sales & Operations Manager
Own business development and day-to-day lending operations at the Roorkee location — driving loan sourcing and disbursement targets while keeping processing, documentation and compliance running smoothly.
- Location
- Roorkee
- Industry
- NBFC
- Experience
- 5–10 years
- Engagement
- Full time
What this job involves.
We are looking for an experienced Sales & Operations Manager to take ownership of business development as well as day-to-day lending operations at the Roorkee location.
The role is suited to a professional with strong experience in NBFC/lending, loan sales, branch operations and team management, who can drive business growth while ensuring smooth loan processing, documentation, disbursement and compliance.
What you will be doing.
- Drive loan sourcing through DSAs, channel partners, direct sourcing and referrals.
- Achieve monthly and annual business and disbursement targets.
- Build and manage relationships with customers, builders, dealers and other business partners.
- Identify new markets and opportunities for business growth.
- Develop and execute local sales strategies.
- Manage the end-to-end loan process from application through disbursement.
- Coordinate with credit, legal, technical and documentation teams.
- Monitor application status, TAT and disbursement timelines.
- Ensure accurate documentation and MIS reporting.
- Ensure adherence to internal lending policies and applicable regulatory requirements.
- Monitor KYC and documentation requirements.
- Coordinate with risk, audit and credit teams.
- Monitor portfolio quality and support efforts to control delinquency.
- Lead, train and motivate the sales and operations team.
- Set KPIs and monitor individual and team performance.
- Conduct regular performance reviews and provide guidance to team members.
The profile that fits this mandate.
- 5–10 years of relevant experience in NBFC, banking, lending or financial services.
- Strong experience in loan sourcing and sales, preferably with exposure to Home Loans, LAP, MSME/Business Loans, Personal Loans or Vehicle Finance.
- Experience managing loan operations from application to disbursement.
- Exposure to credit, documentation, KYC and portfolio management.
- Prior experience in team handling or branch management will be preferred.
- Strong communication, negotiation and relationship-management skills.
- Good understanding of MS Excel, MIS and reporting.
- Ability to independently manage business and operational responsibilities.
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